Administrative Assistant / Junior Spa Account Manager

Description

Full-time Administrator/Junior Account Manager for a Wholesale Distributor representing Spa Luxury Product Lines.

Key Responsibilities

• Perform administrative duties and junior account management.
• Primarily responsible for accounts receivable & payable billings, communicating with accounting to ensure all accounts are up to date.
• Responsible for specific account orders and account needs alongside office communications.
• Assist fellow Administrative Assistant with Vendor orders, office needs and general customer service. Overall office support for fellow colleagues and management
• Works closely with the distribution warehouse to ensure vendor orders are received accurately alongside invoices across all vendors.
• Responsible for general telephone and email inquiries while providing extraordinary customer service through all customer interactions. Resolve complaints by investigating problems, developing solutions, and making recommendations. Provide empathy and support when resolving customer concerns.
• Maintain a high level of knowledge of our products and services ensuring all customers are provided with accurate information.
• Educate and encourage spa business partners while promoting the purchase of new products and subsequent re-orders using proactive, regular and structured sales processes including the use of outbound calls.
• Track daily, monthly and annual revenues and sales trends, comparing to previous periods while tracking out of stocks items and responding accordingly.
• Support the sales team with general operations, administration and marketing while contributing ideas to monthly marketing plans. Monitoring sales, prepare sales reports, consult clients and coordinate with Spa Management to ensure customer retention and business growth.
• Establish, maintain, and develop positive relationships with our spa partners and vendors.
• Ability to learn Shopify among other industry specific programs.
• Vendor Ordering: Monitor monthly sales to establish vendor orders for specific brands.
• Oversee and support opening and existing accounts monthly.
• Prospect, plan and track spa interest for specific brands.
• Assist with new spa openings, trade shows and special events.
• Provide feedback and ideas to enhance the usability of the website marketing campaigns.

Qualifications

• Customer service– minimum 1 year
• Problem resolution experience – minimum 1 year
• Administration experience – preferred
• Basic knowledge of accounting procedures – an asset
• Background in the Esthetics or Health & Beauty industry – an asset
• Excellent verbal, written communication, and interpersonal skills
• Effective computer and typing skills, including MS Office (especially MS Word, Excel, Outlook)
• Superior organization, attention to detail, conflict resolution and time management skills

Our Company

Soluzione Spa Products works in partnership with spas across Canada to provide luxury skin and body care products and services. We are the Canadian Distributors for brands such as Kerstin Florian International, Aromatherapy Associates, and Moor Spa to name a few. Our carefully curated brands are built out of a desire to live well through a truly holistic approach for beyond skincare. It is with this foundation; we have thoughtfully selected exclusive brands to offer a clean and responsible approach to the wellness industry. Our protocols and continued education offer support year-round for our colleagues and their team. Located in North Vancouver, BC. We have been successfully supplying and supporting spas across the country since 1991. We are delighted to support the success of our partners through education, luxury products, treatment protocols and ongoing advice.

Benefits

• Competitive wages
• Full-time Medical & Dental benefits
• Access to wide variety of discounted skin and body care products
• Ongoing education through brand partnerships
• Sales Commission opportunities
• Inclusive and collaborative working environment

The Application

Please submit a resume with a cover letter.

Applications are currently being reviewed. Immediate submissions are still welcomed.

Job Type: Full-time

Salary: $49,920.00-$54,080.00 per year

Benefits:

• Dental care
• Extended health care
• Paid time off
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• Administrative experience: 1 year (preferred)
• Spa & Wellness: 1 year (preferred)
• Front desk: 1 year (required)
• Wellness Industry: 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• Spa Therapist Certificate or License (required)

Ability to Commute:

• North Vancouver, BC V7P 3R9 (required)

Ability to Relocate:

• North Vancouver, BC V7P 3R9: Relocate before starting work (required)

Work Location: In person

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