Business Improvement Manager (Service Provider Performance)

Description

A workplace powered by you

At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need
people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,
inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,
and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers
and one of Canada's Best Diversity Employers.

We invite you to join us as we build an even cleaner B.C. We welcome applications from all qualified job seekers. If you’re a
person with a disability, please let us know as adjustments can be made to help support you in your application process.

Business Improvement Manager (Service Provider Performance)

Number of positions: 1 Job Location: Edmonds C02

Employment type: Permanent Region: Lower Mainland

Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Hybrid

Annual salary: $ 103,900.00 - 131,400.00

What you'll do

• Provide leadership on Service Level Reporting & Service Provider Performance Measurement, and ensure accuracy is inplace for all Vendor reports.
• Manage, maintain and document Service Level definition and metrics.
• Monitor Service Levels Targets for service level compliance.
• Revise and update service levels in accordance with vendor contract change process.
• Lead performance discussions and dialogue with service providers, identifying areas for action and leading improvementinitiatives.
• Track & monitor Continual Service Improvement initiatives & remediation plan.
• Provide guidance on Projects/work program transition to sustainment.
• Provide input on project deliverables related to IT support sustainment models, reviewing and recommending approval ofdeliverables; and updating transition planning related templates.
• Prepare and maintain training material and conduct training on contract operations and processes.
• Manage Service Management tools licenses.
• Perform duties of a minor nature related to the above duties that do not affect the rating of the job.

What you bring

• Bachelor Degree in Business Management or equivalent.
• Minimum of 3-5 years experience Service Provider Operation management.
• Strong understanding of outsourcing contract operations and service management process (ITIL).
• Proven ability to drive vendor performance improvements.
• Advanced performance analytical and problem-solving skills.
• Experience in reporting and benchmarking activities.
• Knowledge on using service management tools (e.g. ServiceNow).
• Demonstrated experience on Service Provider sustainment management .
• Demonstrated experience on software license management.
• Experience on Technology procurement management is an asset.
• Financial background including budgeting, planning, and invoicing is an asset.

PN 2008121

What we offer

You will receive:

• A comprehensive benefits package
• A minimum of 15 paid vacation days
• A lifetime pension
• Flexible work model, depending on your role type
• Training and development courses

For more information on the benefits we offer, visit bchydro.com/benefits.

Location: Burnaby, British Columbia, Canada V3N 4X8

What else you should know

Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable,
include your Trades Qualification. This will ensure we have all the necessary information to assess your application without
any delays.

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