IT Assistant

Description

Position Deion:

Located in the iconic dome building in the False Creek area, Science World currently has an exciting full-time opportunity within the IT department.

Under the direction of the IT Manager, the IT Assistant will provide user, desktop, and network support; deploying new systems, researching new technology and supporting the IT Team. The role will also assist with exhibit and building systems and is onsite.

As a facility, Science World is generally open to the public seven days a week, with some extended evening hours in the summer months. Typical office hours are Monday to Friday 8:00am – 5:30pm, with front-facing and operational teams also working a variety of shifts including weekends, holidays and evenings. Hours of work and other related requirements will be scheduled according to business needs and this may include special events on evenings, weekends and holidays.

Key Responsibilities:

• Setup and deploy desktops, laptops, tablets, and digital phones
• Setup LAN connections including CAT5/6e for hardware devices throughout the venue
• Investigate, troubleshoot, and provide end-user support for desktop, laptop, and software issues
• Provide technical guidance to staff and answer help desk inquiries as required
• Deliver and install printers, desktops, monitors, and other equipment as required
• Support exhibit/building infrastructure that is technologically based
• Perform other related duties as required to fulfill any changing business needs of this role

Qualifications:

• Help desk and 1st line support experience in a Windows network environment
• Ability to troubleshoot hardware and software issues and accurately document the effected solution
• Experience with Point of Sale and/or Audio-Visual systems would be an asset
• Excellent communications abilities and customer service skills
• Must be a good team player with the ability to work well with others and demonstrate a professional demeanor
• Strong analytical and problem-solving skills with the ability to identify root causes and effectively resolve technical issues
• Must be a self-starter with strong work ethic and able to work with minimum supervision
• Must be able to interact with staff and provide assistance and solutions to IT related issues
• Ability to multitask, work in a fast-paced environment while meeting tight deadlines
• Ability to lift up to 15 kg for the purposes of carrying and installing work related equipment

This is a unionized position represented by CUPE 1004. The compensation rate is $31.81/hour.

Science World offers a substantial benefits package after successfully completing probation, including Extended Health, Dental, Voluntary RRSP/TFSA Plan, generous paid time off (vacation, sick, wellness days), Science World membership, RRSP matching (after 1 year) and Professional Development.

Do you feel you have not met every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting.

Science World is committed to creating a diverse and inclusive environment so we strongly encourage you to apply even if you do not believe you meet every single qualification outlined, as you may have transferable skills that would be an asset to our team.

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