Team Lead Professional Services

Description

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, helping thousands of businesses tackle complex challenges every day. By collaborating with top-tier technology providers, our team, and our customers, we’re building tomorrow’s solutions right now.

Our Team:

The #QuadSquad is a dynamic and passionate team with entrepreneurial DNA at our core. Teamwork is our driving force, and we know that success comes from the power of every voice. Join us in an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive.

This Role:

As the Team Lead, Professional Services for Quadbridge, you will provide day to day leadership to the Professional Services team while continuing to work on Professional Services projects. Leading a team of highly experienced Subject Matter Experts, you will help build a culture of delivering exceptional service while driving operational excellence and innovation. This role combines technical expertise, leadership, and a strategic mindset to ensure that our professional services exceed customer expectations and achieve organizational goals.

Responsibilities:

• Team Leadership and Development: Lead and contribute to developing team members through coaching and mentoring of the team. Act as an escalation point for issues and contribute to hiring and scheduling to maintain optimal team staffing. Support attainment of technical presales SLAs, project delivery timelines, and customer satisfaction.
• Process Optimization and Automation: Implement process improvements and automation strategies to reduce delivery costs and enhance client experiences.
• Strategic Involvement: Engage with sales operations and vendor programs to maximize team potential and contribute to business growth.
• Professional Services Projects: Develop and implement technology solutions through the entire lifecycle of the project (PreSales, Implementation, Project Closure/hand-off)

Requirements:

• Demonstrated leadership abilities with a focus on team motivation and development.
• Excellent communication skills, capable of effectively articulating complex ideas and strategies.
• Strong problem-solving skills with a knack for identifying and resolving issues swiftly.
• Technical proficiency in IT systems and project management tools.
• Customer-focused approach with a commitment to delivering high-quality service.

Why Quadbridge:

• Competitive compensation package.
• Extended health and dental coverage after successful completion of the probationary period (3 months).
• Virtual healthcare services through our collective insurances after successful completion for the probationary period.
• We encourage collaboration, continuous learning and personal and professional development for each of our employees.
• We encourage autonomy and accountability.

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the Accessibility for Ontarians with Disabilities Act (AODA) and other applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met.

Similar Jobs